Legal and Privacy

Coinbase carries crime insurance that protects a portion of digital assets held across our storage systems against losses from theft, including cybersecurity breaches.  However, our policy does not cover any losses resulting from unauthorized access to your personal Coinbase account due to a breach or loss of your credentials. It is your responsibility to use a strong password and maintain control of all login credentials you use to access Coinbase. Digital assets are not legal tender and are not backed by the government. Digital assets are not within scope of the jurisdiction of the Irish Financial Services and Pensions Ombudsman, nor are they subject to protection under the Irish Deposit Guarantee Scheme or Irish Investor Compensation Scheme (or equivalent schemes in other EEA states).  In case of a covered security event, we will endeavor to make you whole; however, total losses may exceed insurance recoveries so funds may still be at risk.

Cash balances, such as Euros, which customers store with Coinbase are held as E-Money in your Coinbase account(s).  Our E-Money services are regulated by the Central Bank of Ireland and E-Money in your Coinbase account(s) is issued by Coinbase Ireland Ltd which is an electronic money institution authorised and regulated by the Central Bank of Ireland.  E-Money is not subject to protection under the Irish Deposit Guarantee Scheme or Irish Investor Compensation Scheme (or equivalent schemes in other EEA states).

In the last few years, it has become increasingly common for tech companies to censor customers or close their accounts for a range of reasons (e.g., misinformation). Luckily, as a crypto business we don’t face this issue as frequently as a social network does, but we still need to set clear policies around acceptable use of our products. You can read our Prohibited and Conditional Use Policy at Appendix 1 of our User Agreement.

• Disputes: If you would like to file a formal complaint with Coinbase, please contact us via this help page.

• Criminal matters: Subpoenas for criminal matters can be submitted by Law Enforcement Officers via our portal at https://app.kodexglobal.com/coinbase-intl/signup?source=legal-intl.

• Civil matters: If you are trying to serve Coinbase with official court documents, these documents must be served in accordance with local law. Our address for service is c/- Matheson, 70 Sir John Rogerson’s Quay, Dublin D02 R296.