Senior Enterprise Product Manager, Institutional CX, Enterprise Apps

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Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 100 countries. With multiple successful products, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are proud to offer an entire suite of products that are helping build the cryptoeconomy and increase economic freedom around the world.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for signals that a candidate will thrive in a culture like ours, where we default to trust, embrace feedback, disrupt ourselves, and expect sustained high performance because we play as a championship team. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people with the desire and capacity to build and share expertise in the frontier technologies of crypto and blockchain, in whatever way is most relevant to their role.

Our growing Enterprise Applications team is looking for an experienced Senior Product Manager (CX / Product) who is passionate about transforming technology into critical business value. You will synthesize a product vision into key technical decisions and partner with Business Units and engineering teams to buy, build, launch, and scale platforms. You have solid working product, design and technical skills to build and deliver simple and intuitive products. You possess the versatility to understand your stakeholder challenges and translate these into technical requirements for the engineering team. You will work with cross functional partners across a wide variety of teams at Coinbase (Customer Experience, Product, engineering & design, Compliance, Security, Account Management, etc.) to focus on delivering value for internal partners and external, institutional customers. You will report to a Group Product Manager on a team PMs working across the CX and Product business units within our broader Enterprise Applications and Architecture team. 

What you’ll be doing (ie. job duties):

  • Builds relationships with key business stakeholders to understand business strategy
  • Manage ideation, business cases, demand and roadmaps for: CX, Compliance and Product stakeholders focused on supporting our institutional customers.
  • Map business KPIs and assists in business process documentation
  • Accountable for Internal Customer personas and Internal Customer Journey
  • Develop, draft, and spearhead complex workflows
  • Create and articulate vision for product development to support our internal customers
  • Effectively communicate with all levels of staff, including executive level stakeholders
  • Recommend build, buy, or partner for key capabilities required to deliver solutions
  • Ensure Engineering teams have 4-6 weeks worth of refined backlog in each area
  • Document non-functional requirements (Automation, CI/CD, Security)
  • Work within and plan against a defined release schedule
  • Identify and resolve inefficiencies in PM tools, process and workflows
  • Recommend new methods for efficiency to support our key business partners
  • Conduct Demos to business users of capabilities completed
  • Run User Acceptance Testing and Sign-off on behalf of the business, as needed
  • Perform business operational activities, as needed
  • Plan and coordinate across multiple engineering teams
  • Spearhead change management activities to drive successful adoption of capabilities
  • Define and analyze metrics that mature the Product Management function

What we look for in you (ie. job requirements):

  • BA/BS in Engineering, Computer Sciences, or Business Administration desired
  • 6+ years experience, preferably in business applications development or product management for internal products
  • Process and business understanding in the domains of Customer Support, Compliance, Account Management, Sales, Product.
  • Strong prioritization methods with communication (written and verbal) skills to navigate tough trade off discussions
  • Hands-on Experience with Salesforce and related products and integrations
  • Background working within an Agile environment and using Jira
  • Experience with non-functional requirements (Automation, CI/CD, Security)
  • Experience with vendor management and third party software implementations

Nice to haves:

  • Experience with managing or implementing Salesforce
  • Salesforce certifications
  • Experience working with financial institutions and entities

ID: R23481

 

Commitment to Equal Opportunity

Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.  For US applicants, you may view Pay Transparency, Employee Rights and Equal Employment Opportunity is the Law notices by clicking on their corresponding links.  Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.    

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations@ coinbase.com and let us know the nature of your request and your contact information.  For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact accommodations@ coinbase.com for additional information or to request accommodations.

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