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Customer Support Compliance Analyst

San Francisco, Remote

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Customer Support Compliance Analyst
San Francisco, Remote


Coinbase is committed to deterring illicit activities, protecting against exploitation by criminals, and complying fully with our legal and regulatory requirements.  Being the most trusted brand in the industry is our key priority.  We are looking for someone who shares our values, is a team player but can work independently, and who thrives in a dynamic environment.  Customer Support Compliance Analysts handle sensitive and high-risk cases and must maintain the highest ethical standards.  The Customer Support Compliance team reports to the Compliance Outreach Manager, collaborates with multiple functional teams, and serves as the point of contact for Customer Support compliance related matters.  



  • Investigate and close or escalate cases including conducting customer profile reviews and updates, analysis of transactional activity, and enhanced due diligence
  • Remain current with industry standards and developments in the areas of KYC, BSA/AML, and OFAC, and apply regulatory requirements and internal policies and procedures to case investigations
  • Respond to ad hoc requests, escalate issues, assist with case management including metrics tracking and reporting, identify opportunities to improve processes and tools for greater efficiency, some assistance with suspicious activity reports
  • Maintain detailed documentation to demonstrate compliance with regulations and internal policies and procedures



  • B.A./B.S. degree or equivalent
  • CAMS certified (not required, but a major plus)
  • Minimum 1 year relevant experience (e.g., conducting AML investigations, customer due diligence, SARs preparation and filing)
  • Working knowledge of applicable laws, regulations, and guidelines (e.g., BSA, OFAC, FinCEN guidance)
  • Excellent interpersonal, analytical, and communications (verbal and written) skills


What to send:

  • Resume and LinkedIn profile
  • A brief description of your interest in and fitness for the role (cover letter a plus but not required)


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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