San Francisco, CA
Coinbase exists to change the world. By creating an open financial system we will bring about more innovation, efficiency, and equality of opportunity on a global scale. Operating across 33 countries, Coinbase is the world’s largest retail brokerage and exchange, trading over $150 billion since inception. We are focused on making digital currency accessible to everyone and are guided by two key principles: be the most trusted company in our industry and create products that are easy to use.
Support plays a critical role in achieving that vision. Our team is dedicated to educating, helping, and supporting our global user base through a variety of different mediums of customer service -- our help center, email, phone, and social support channels to name a few.
A little about us: we are a cross-functional, collaborative and empathetic team dedicated to the user experience and understanding of our product. We value positive energy, continuous learning, and clear communication and are committed to building a diverse and inclusive environment for people from all backgrounds.
Who you are: You are a seasoned project manager with experience overseeing a holistic content strategy at a large scale consumer or financial company. You have a passion for writing and educating others through written form. You have a master command over language and know how to balance tone, vocabulary, and are laser focused on delivering content that easily consumable, engaging and effective. You will work closely with cross functional teams both within the support organization and externally to deliver impactful content. You have a strong passion for the product, enjoy constant change and maintain a calm demeanour in high stress situations. People describe you as accountable and responsive.
If you’re looking to join a rapidly growing market leader within an engaging and high performing team dedicated to our customers, apply today. Help us make Coinbase even better.
What to send with the Application
In addition to your resume and cover letter, please submit a sample of content that you have recently written that highlights the skills you will bring to Coinbase. Feel free to also link to your LinkedIn profile.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.